Refund Policy

Weera service users are offered a free trial period to evaluate it, after which users can purchase or reject a paid subscription being aware of the content and functionality of the service. We offer a money-back refund for purchases made on our website and mobile app only in some cases described below.

Subscription. Under the law, you have an automatic statutory right of withdrawal from contracts for the purchase of subscription to our service for 14 days after you make the purchase if the service is defective, unavailable, or don’t perform as stated. You can request a refund by e-mail to support@weera.io . After the first 14 days you will not be eligible for a refund. However, you can cancel your subscription, and the cancellation will be effective from the start of the next payment period. You will still have access to the subscription until the end of the period you have paid for.

In-app digital content. Under the law, you have an automatic statutory right of withdrawal from contracts for purchases of digital content, such as apps, games, in-app items, or other media like movies or music. The same applies when you purchase a subscription for digital content within an app. However, when you purchase or subscribe to digital content with Weera, you agree that the digital content will be available to you immediately, and you acknowledge that, as a result, you waive your automatic statutory right of withdrawal. Therefore, you will not be eligible for a refund (or any alternative remedy) unless the digital content is defective, unavailable, or doesn’t perform as stated.

The billing system used by our website provides extensive credit card fraud protection measures and includes many features to protect users from accidental charges.

Requests for refund are taken very seriously and will be carefully reviewed and considered. We will consider your request and send you an acknowledge receipt normally within 48 hours, but it can take up to 5 business days.

Our website does not provide cash refund the requested transaction is refunded back to the customer by our authorized billing agent to the same card which was used for the payment. This is necessary to comply with anti-money-laundering law.

If an issued refund is for a recurring billing, only the most recent payment will be refunded. A refund for a recurring billing will result in an immediate cancellation of service.

A refund of fees for any non-recurring service(s) will result in immediate termination of access to the services.

On issuing a refund the website reserves the right to add the customer to the negative databases of our associated authorized billing agents, and to any third party fraud prevention agents associated with our products.

If you have any additional questions or would like to request a refund, feel free to contact us by e-mail to support@weera.io.